WHAT IS QUALITY AND QUALITY MANAGEMENT

One would like to think about quality as a good attribute of a product. If it is durable and looks "neat" or "sharp" then it is of "good quality" and, on the reverse, if it breaks easily or looks bad, it is of bad "bad quality". This leaves rooms for interpretation, and same of you may ask "engineering" for more precise answers. Companies tend to want to deine Quality as an aftermath of certain problem.

In our Indusry business is moving fast and so does the production of goods. Are drawings available? Are delivery conditions specified? Have the surface finish, tolerances or color been approved? Are there qualified welding processes or approved welders? Wouldn't it be appropriate to have it all defined?

Quality must be deined, and if a product conforms with the specified requirements, then it is a product of "good quality". That takes percption out of the picture and keeps things simple and even "handy" when problem solving. Great quality is about perectly matching- or doing better than- specified requirements. Quality is not about product made in Germany, Japan, or other famous good quality powerhouse, although the indusrial culture plays an important role.